FAQS

FAQS


Q1.How long does it take for my Order to ship?
A1.Standard order processing (2-5 Business Days), Personalized orders (7-10 Business days). 

Q2.Do you accommodate special requests?

A2.We try and do our very best to accommodate custom order requests from our customers. Please write to us at orders@thejoyfactory.in


Q3.Does The Joy Factory accept international orders?

A3.Yes, we do. We're excited about our international customers and will try to offer the most reasonable shipping rates. Currently, the international orders cannot be added to the shopping cart. Instead, interested customers can write to us at hello@thejoyfactory.in and we’ll get back to you immediately. 


Q4.Is my transaction secure?

A4.We take utmost care and concern for your privacy while you're shopping on our site. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system. 


Q5.Why is my contact number needed?

A5.For personalized orders, we might need to touch base with you to iron out discrepancies or collect any additional information we may need .


Q6.Does The Joy Factory design Wedding stationery and baby birth announcements?

A6.Yes we do. Please write to us at orders@thejoyfactory.in and we'll get back to you.


Q7.What payment methods are accepted?

A7.We accept all Major credit cards and debit cards (Mastercard, Visa and American Express) and NEFT transfers. TJF gift cards will soon be available. COD currently not available. We will not be accepting COD on personalised orders. 


Q8.How does the order process work for custom orders?

A8. For custom designed orders please get in touch with us. Lead time depends on the quantity and type of order. You can write to us at orders@thejoyfactory.in and we'll work with you to come up with a customized quote. 


Q9.Want to see customized work done by us?

A9.To see some of our customized work listed under the custom work tab click here. You can also see our latest work on our instagram handle and facebook page. 


Q10.Can I edit the contents of my personalised order upon placing the order?

A10.While placing your order, please ensure that the right details are shared. We do not provide the option of editing for personalised orders post confirmation of orders . However, for any discrepancies call us at 7972773588 and mail us within 24 hours of placing the order with the revised details. 


Q.11Does The Joy Factory design Wedding stationery and baby birth announcements?

A.11. Yes we do. Please write to us at orders@thejoyfactory.in and we'll get back to you. 


Q12.How can we collaborate?

A12.Nothing gives us more joy than to collaborate with like minded folks. Write to us at hello@thejoyfactory.in with your ideas and we'll get in touch with you.


Q13.Will my personalised stationery have my names on the envelopes as well?

A13.Currently we are providing personalisation only for cards and notelets. We can personalise the envelopes for bulk order only. 


Q14.Do you take orders for larger quantities?

A14.Large quantity orders differ from product to product, please write to us at orders@thejoyfactory.in


Q15.What details can I get personalised under the "essentials" category?

A15.Currenly for most items we have a provision to only add your names to the items under the "essentials" category. For the travel tags we have a provision to add name, address and contact details.


Q16.What is the process to place a personalised invitation order?

A16.You can choose from the various design templates we have to offer. Post filling in your details, the product will be designed and put into production. The design team will choose the best possible route towards delivering a joyful experience. For discussing  a special design brief, please contact us. 


Q17.Can I place a personalised party in a box for a larger quantity?

Q17.yes, lead time and prices differ based on the order. Write to us at orders@thejoyfactory.in and we will get back to you.


Q18.Can Cake toppers be personalised?

A18.Yes, we offer personalisation on cake toppers too. We also offer cutsom deisgn services for cake toppers. Please keep in mind the timeline before contacting us for custom orders. 


Q19.Can canvases be personalised?

A19.If you wish to personalise an existing canvas design please write to us at orders@thejoyfactory.in. For custom design canvases contact us.